“Navigation”—the art and science of determining the location of an object and guiding it to a specific destination— was developed by Phoenicians about 4,000 years ago. Today, navigational techniques change depending on whether people travel by land, sea, the skies, or beyond. In air navigation, a pilot navigates the hidden geography of the sky and makes his way from point A to point B through several radio waypoints—a reference point that helps the pilot know where he/she is and where they are heading. They keep reaching waypoints until they arrive to their final destination.
Interestingly, technology is similar, and various journeys in the business landscape are traversed the same way. Leaders await the right trade winds to commence their epic voyage—IT transformation. In the mid-market, these leaders often fall short of enough people, tools, and most importantly, expert guidance to chart out the best possible course. As they navigate what’s next, they need strategic points (waypoints) to avert surprises on unfamiliar territory, direct them around the potential dangers and help them reach their destination seamlessly. Luckily, some of these leaders do not have to take their IT transformation journey alone; Waypoint Business Solutions has their back.
As a premier infrastructure consulting firm, Waypoint partners with clients to develop flexible technology solutions created specifically to meet the client’s business demands. As the name suggests, with its strategic partnership with Dell Technologies, Waypoint expertly steers organizations in the right direction and helps them reach where they want to get to while achieving goals along the way. What’s unique is that the consultants at Waypoint build on each goal without having to rip and replace it until the organizations make it to their final destination.
“Waypoint is focused on helping its clients reach their goal, in a way that they don’t have to fly back to the beginning and start over but build upon the ground they have already covered. In doing so, we draw on our rich engineering and technical expertise in the areas of storage, servers and networking,” begins Paul Neyman, president, Waypoint Business Solutions. As someone who develops strong delivery methodologies and strategic relationships with industry leaders, Neyman leads his team to navigate clients through diverse projects, whether for network refresh, disaster recovery, storage performance, or virtual desktops. “Once we start working with clients, they often realize that they can start engaging Waypoint for a number of projects for their IT transformation and help them modernize their infrastructure for providing cloud-based services to their end customers. We help them build towards a self-monitoring and self-healing infrastructure that allows them to stretch, grow and build as they need to,” he adds.
IT Transformation with Waypoint
At the core, Waypoint is committed to helping customers align their business goals with technology by providing quality, scalable, and cost-effective data center solutions. Waypoint’s value stems from the team’s in-depth knowledge and rich experience and the ability to put in the hard yards to identify the challenges facing IT, select the most appropriate products, and integrate them with a proven methodology. The company is laser-focused on empowering organizations with Dell technologies’ solutions that fit within their environment and compliment their organizational goals. Touching upon the challenges that organizations in mid-market face along their IT transformation with Dell Technologies, Neyman underscores the overstretched IT teams, limited budgets and most importantly the shortage of technical expertise for meeting the various IT needs. He adds that as technology continues to evolve, most internal IT teams do not have the time to keep up with the pace of innovation. This is where Waypoint steps in to empower organizations seeking a single company to fulfill not only their hardware and software needs, but also provide the professional services to implement and support their IT solutions. Following the vision of the leading infrastructure provider, Dell Technologies, Waypoint augments the overall functionality of organizations. The company’s expertise and close relationship with Dell Technologies provides everything clients need to achieve digital transformation. The certified experts at Waypoint work directly with Dell Technologies’ product teams and field representatives, giving the most insightful and current knowledge of Dell Technologies and offering proven solutions and the knowledge to enable IT transformation.
As an option, organizations seeking a way to create an infrastructure that makes everything easier, including their journey to the digital future, can opt for the Waypoint Infrastructure Platform (WIP). The platform has been specifically designed to provide a secure, cloud-enabled infrastructure that’s simple to deploy and easy to manage and serves as an organization’s IT innovation foundation.
WIP acts as a private cloud solution that merges the flexibility of cloud-like resources and predictable billing without losing control of organizational data and incurring unexpected costs. Backed by twenty years of IT infrastructure consulting experience and a highly scalable solution like WIP that makes IT transformation real, Waypoint enables its clients to eliminate infrastructure burdens and distractions of infrastructure management from their teams.
The company ensures that clients reap the security benefits, gain top performance, and achieve predictable monthly costs and control over their data with a highly secure, cloud-enabled infrastructure powered by the latest technologies.
We help them build towards a self-monitoring and self-healing infrastructure that allows them to stretch, grow and build as they need to
A typical client engagement at Waypoint begins with helping the clients “settle down the fires” and assessing their environment to address their immediate and futuristic needs. Herein, Neyman emphasizes the importance of developing long-term relationships with clients. He adds, “We are not just selling a product or a project. Instead, we focus on establishing a long-term relationship where it’s an ongoing dialogue and conversation.” For organizations struggling with aging storage, the sales engineers at Waypoint visit the client site to assess their storage, servers, network topology from a technical perspective. As such, initial meetings with the clients involve answering various questions, essentially listening to the client, and understanding their different components and associated pain points. When it comes to storage solutions, the Waypoint team addresses all issues—around data availability, accessibility, security, and more—and helps find the right product and architects to implement the storage seamlessly. But, that’s not all; the team ensures that engineers are available for clients post-implementation to help clients achieve the greatest possible benefits and solves challenges if any. “Our post-implementation assistance is clearly our key differentiator whereby our engineers are able to service client needs as and when required, without the client having to reach our account executives every time,” says Neyman.
Take the guesswork out of IT
With such a strong value proposition in place, Waypoint has navigated numerous clients along their IT Transformation journey with Dell Technologies. In what was a proper validation of success, Waypoint assisted a Tennessee-based client that focuses on bringing together behavioral health professionals and providing a continuum of services to meet the needs of over one million Tennesseans. To begin with, in 2017, Waypoint was brought in to provide maintenance services and ad hoc support for the wireless systems utilized by the healthcare company. The client was highly impressed by the services and was able to notice the team’s potential and the value it can bring in other areas. It was only a matter of time when the Waypoint team was approached to solve the company’s high availability and disaster recovery issue. “They wanted to be live in production and their DR site and have high availability between the two to where if they lose production, they can failover to DR and vice-versa,” recalls Neyman. The main challenge stemmed from the older storage that the client was utilizing, limiting them from achieving their goals. Waypoint recommended implementing VMware solution and upgraded the system to VMware vSphere, both in their production and DR sites. They immediately saw the benefits of working with VMware and how much easier it was for them to manage their virtual machines. It didn’t take long for the client to experience the benefits of working with VMware and the ease with which they could manage their virtual machines.
This success was followed by helping the client reach their next goal with regard to their networks in 2019. Given the amount of data and the virtual machines being operated, Waypoint redesigned and rebuilt the core using Dell networking and moved the network up to 10 gigabits. These projects laid the groundwork of shifting more responsibilities and other projects that Waypoint was more than ready to undertake. From upgrading backup and email security to rearchitecting the whole network, the projects kept coming in, and Waypoint continued its winning streak. “It has been almost four years working with them now. We’ve taken them from where they were struggling with an average performing architecture at the time, up to where they now have a highly modern, resilient infrastructure solution today,” extols Neyman.
When asked about what propels the team to script such success stories for its clients, Neyman’s answer was as instant as it could get. “Since our inception in 1997, we firmly believe in putting our customers’ needs first and finding out how we best support them--that’s what kept us around this whole time.” For instance, he mentions the concerns around network and security that have cropped up in the wake of the ongoing pandemic and how it has changed the way organizations work with remote-working setups. “Data’s going everywhere. There’s more connectivity than ever and organizations need to step back and take a look at their networks and the security on their networks,” Neyman adds.
A step ahead of these changes, Waypoint is helping organizations close these security loopholes with an accurately architected network that has the right toolsets and network security in place along with the right services built around it to manage it from both performance and security perspectives. It stands to reason that diverse organizations have built long-term, trusted relationships with Waypoint to seamlessly meet their immediate and futuristic organizational goals.